Frequently Asked Questions

is an astrology, spiritual-services and e-commerce platform operated by .

The platform may provide Kundli, horoscope matching, Panchang, Rashifal, astrology calculators, AI astrologer chat, human astrologer consultations, detailed reports, pooja bookings, wallet transactions and spiritual products.

No. Astrology, horoscope readings, spiritual remedies, pooja services and related guidance are belief-based.

No consultation, report, remedy, product or ritual guarantees marriage, employment, financial profit, health improvement, legal success or any other personal outcome.

Selected astrology tools, reports, support and consultations may be available in Hindi and English.

Language availability may depend on the selected service, astrologer, report or platform feature.

A Kundli normally requires:

• Full name
• Date of birth
• Accurate time of birth
• Place of birth

Incorrect or approximate birth details can affect charts, calculations and interpretations.

Horoscope Matching or Gun Milan is a traditional Vedic astrology method that compares selected compatibility factors using the birth details of two individuals.

The displayed score is belief-based and should not be treated as the only basis for a marriage or relationship decision.

Depending on availability and location, the Panchang may show Tithi, Nakshatra, Yoga, Karana, sunrise, sunset, Rahu Kaal, Choghadiya and other traditional calendar information.

Timings may vary by location, time zone and calculation method.

Results may differ because of birth information, astrology systems, ayanamsa, house calculations, software methods and individual astrologer interpretation.

Different predictions do not automatically indicate that the platform or an astrologer has provided a defective service.

An AI Astrologer is an automated service that uses user-provided information, astrology data, configured rules and artificial-intelligence technology to generate responses.

An AI Astrologer is not a human astrologer or licensed medical, legal, financial or mental-health professional.

AI-powered profiles, chat services or reports are intended to be identified using labels such as “AI Astrologer”, “AI-Powered” or similar disclosure.

Human astrologer profiles may separately show their experience, language, availability and consultation rate.

Consultation charges may be calculated per minute, message, session, report, package or another pricing method shown before the service starts.

Rates may vary by astrologer, service type, language, duration, availability and promotional offer.

Billing normally starts when the chat, call or session is successfully connected or when the service interface clearly indicates that paid usage has begun.

The session may end automatically when the wallet balance, purchased time or service limit is exhausted.

You may end an active consultation, but time, messages or services already consumed are generally not cancellable or refundable.

Verified billing errors or platform failures may be reviewed according to the Refund and Returns Policy.

Users and astrologers should use the authorised platform communication and payment systems.

Do not share passwords, OTPs, payment PINs or unnecessary financial information. Report unauthorised payment requests or suspicious communication to support.

Available methods may include UPI, cards, net banking, supported wallets and other payment options displayed at checkout.

Payment availability depends on the connected payment provider and transaction type.

The platform wallet may hold eligible user-paid amounts, refunds, promotional credits or referral benefits for supported platform transactions.

It is not a bank account, deposit, savings product or investment and does not earn interest.

Keep the payment reference and allow time for the payment status to update or automatically reverse.

Contact support if the service is not credited and the amount is not reversed. Provide the transaction ID, date, amount and relevant screenshot.

Promotional, referral, bonus or free credits are generally not redeemable for cash.

They may have separate validity, eligibility and usage restrictions displayed when issued.

Select the available pooja or spiritual service, review its inclusions, provide the requested details, select an available date and complete payment.

The service may be performed by a priest, temple or partner provider. Deliverables such as photos, videos, prasad or certificates are included only when specifically stated.

Cancellation or rescheduling may be possible before a priest or provider is assigned and before materials or preparations are arranged.

Once preparation begins, applicable non-recoverable costs may be deducted. Completed spiritual services are generally non-refundable.

No. Descriptions of gemstones, yantras, malas, rudraksha, devotional items or other spiritual products are based on traditional beliefs.

No product guarantees health, wealth, marriage, protection, employment or spiritual transformation.

A product may qualify where it is damaged, defective, incorrect, missing an essential component or materially different from the confirmed order.

The issue should normally be reported within 48 hours of delivery with photographs, an unboxing video and order details.

A refund or adjustment may be considered for verified duplicate payments, undelivered paid services, failed transactions, material technical errors or eligible damaged or incorrect products.

Completed consultations, delivered digital reports and completed pooja services are generally non-refundable.

Approved refunds are generally initiated within 7–10 working days through the eligible original payment method or platform wallet.

Banks, UPI systems, card networks and payment providers may require additional time to reflect the amount.

Information may be used to create your account, generate astrology calculations, connect consultations, process payments, complete bookings, deliver products and provide support.

Detailed collection, sharing, security, retention and user-right information is explained in the Privacy Policy.

Grievance Officer:

Email:

Mobile:

Include your registered contact details, order or consultation ID, transaction reference and a clear explanation of the issue.