Refund & Returns Policy

This Refund and Returns Policy applies to eligible purchases made through , including astrology consultations, AI-powered services, human astrologer sessions, digital reports, pooja bookings, wallet transactions, spiritual services and physical products.

The platform is owned and operated by .

This Policy should be read with the Terms and Conditions, Cancellation Policy, Pricing Policy, Delivery terms and any service-specific information displayed before payment.

A refund, reversal, replacement or corrective service may be considered where:

• Payment was deducted more than once for the same transaction.
• Payment was successfully collected but the purchased service was not provided.
• A verified technical failure prevented delivery or meaningful use of the paid service.
• A purchased digital report was not generated or was materially incomplete because of a platform error.
• The platform or assigned service provider cancelled the paid booking without providing a reasonable alternative.
• A physical product was received damaged, defective, incorrect or materially different from the confirmed order.
• Another refund or return right applies under applicable law.

Eligibility is assessed using payment records, service logs, consultation duration, delivery status, user evidence and other relevant information.

AI consultation charges may be calculated per minute, message, session, report, package or another displayed method.

Once an AI consultation has started and meaningful responses have been generated or the purchased usage has been consumed, the related charge is generally non-refundable.

A refund or wallet adjustment may be considered where:

• The amount was deducted but the AI service did not start.
• A verified platform error prevented delivery of any meaningful response.
• The same AI service was charged more than once.
• The transaction was marked successful but no service credit was added.

Charges for a completed chat, voice call, video session or other human astrologer consultation are generally non-refundable.

A refund, partial refund, session credit or rescheduling may be considered where:

• The astrologer did not attend a confirmed prepaid appointment.
• The platform or astrologer cancelled the appointment and no acceptable rescheduling option was provided.
• A verified platform failure ended the session before meaningful consultation occurred.
• Consultation charges continued after a verified system disconnection.
• The same consultation was billed more than once.

Network interruption caused solely by the user's device, internet connection or voluntary exit may not qualify for a refund.

Disagreement with an astrologer's interpretation, prediction or suggested belief-based remedy is not by itself proof of service deficiency.

Customised Kundli, horoscope matching, life reports, astrology calculations, downloadable files and other digital products are generated using user-provided information.

Once a customised report has been successfully generated, displayed, downloaded, emailed or delivered to the account, it is generally non-returnable and non-refundable.

Corrective action may be provided where:

• The report was not delivered after successful payment.
• The file was technically unreadable or materially incomplete.
• The system generated a duplicate report and charged twice.
• The report contains a verified calculation error caused by the platform.

Where incorrect birth details were submitted by the user, regeneration or correction may require an additional charge.

Refund eligibility for pooja and spiritual-service bookings depends on the booking status and work already completed.

Once a priest, temple or service provider has been assigned, materials have been arranged, preparations have started or the spiritual service has been performed, the payment may become non-refundable.

A rescheduling option, service credit or refund may be considered where:

• The service provider cancels the confirmed booking.
• The booked service cannot be performed on the confirmed date.
• Payment was collected but the service was not performed.
• The same booking was charged more than once.

A physical product may qualify for return, replacement or refund where it is:

• Damaged or defective when delivered.
• Different from the product confirmed in the order.
• Missing an essential included component.
• Materially different from its displayed description.
• Unusable because of a manufacturing or packing defect.

The issue should normally be reported within 48 hours of delivery, together with the order information and requested evidence.

The product must remain unused, unworn, unaltered and in its original packaging with labels, seals, accessories, certificates and included items.

Subject to applicable consumer rights, returns or refunds may not be accepted for:

• Completed AI or human consultations.
• Generated, downloaded or delivered digital reports.
• Completed pooja and spiritual services.
• Customised, personalised, energised or specially prepared products.
• Used, worn, altered, washed or damaged products.
• Products returned without their original packaging, seals, labels or accessories.
• Opened consumable, hygiene-sensitive, perishable or sealed items.
• Prasad, flowers, food, liquids, powders or ritual materials after dispatch or delivery.
• Products damaged due to misuse, improper storage, accident or unauthorised modification.
• Change-of-mind requests where no defect, incorrect delivery or service deficiency exists.
• Requests submitted after the applicable reporting period without a reasonable explanation.

When reporting a damaged, defective, incomplete or incorrect product, you may be asked to provide:

• Order number and registered contact details.
• Clear photographs of the product and packaging.
• An unboxing video showing the sealed package, shipping label and product condition.
• Images of any defect, damage, missing item or incorrect product.
• A short description of the issue.

The unboxing video should preferably begin before the package is opened and should show the package continuously.

Evidence requirements will be applied reasonably and will not remove any right available under applicable law.

Submit your refund, return or replacement request through the available support channel using your registered email address or mobile number.

Include:

• Full name and registered contact details.
• Order, payment, consultation or booking ID.
• Transaction amount and payment date.
• Reason for the request.
• Relevant screenshots, photographs, videos or supporting documents.
• Preferred resolution, such as correction, replacement, rescheduling or refund.

Do not provide passwords, OTPs, UPI PINs, CVV numbers or complete banking credentials in a support request.

Submission of a request does not automatically confirm refund or return approval.

The platform may review payment records, system logs, chat duration, consultation delivery, download records, courier data, photographs, videos and the returned product.

After review, the platform may offer one or more of the following:

• Correction or re-delivery of the service.
• Regeneration of a digital report.
• Rescheduling of a consultation or pooja.
• Replacement of the physical product.
• Full or partial refund.
• Eligible wallet credit.
• Rejection with a reasonable explanation.

An approved return may be collected through a pickup service or the user may be instructed to send it to the specified return address.

• Do not ship a product before receiving return approval and instructions.
• The product must be securely packed to avoid additional damage.
• All original accessories, certificates, packaging and included items must be returned.
• The user should retain the shipping receipt and tracking information.

Return shipping costs may be borne by the platform where the product was damaged, defective or incorrectly supplied by us.

Where a discretionary return is approved for a reason not caused by the platform, shipping and handling costs may be deducted from the refund.

After approval and completion of any required inspection, the refund will normally be initiated within 7–10 working days.

Refunds may be issued to:

• The original payment method.
• The original UPI, card, bank or payment-gateway transaction.
• The eligible platform wallet, where accepted by the user or appropriate for the transaction.
• Another verified method where the original route is technically unavailable.

Banks, card networks, UPI systems and payment providers may require additional time to reflect the refunded amount after it has been initiated.

Original shipping, convenience, platform, consultation or handling charges may remain non-refundable unless the refund arises from an error or deficiency attributable to the platform.

An amount originally paid using the platform wallet may be returned to the wallet where appropriate.

Promotional, bonus, referral or free credits:

• May be restored only according to their original terms and validity.
• May not be transferable or redeemable for cash.
• May expire according to the displayed credit conditions.
• May be reversed where obtained through fraud, multiple accounts, abuse or cancelled transactions.

Cash and promotional components of a mixed payment may be refunded separately according to their original source.

A transaction may temporarily appear pending where confirmation has not yet been received from the payment provider.

If money is deducted but the order or service is not confirmed:

• Wait for the payment status to update within the displayed reconciliation period.
• Do not make repeated payments unless necessary.
• Keep the transaction reference and payment screenshot.
• Contact support if the amount is not reversed or the service is not credited.

Duplicate successful payments will be reviewed and the duplicate amount may be refunded after verification.

Automatic bank reversal timelines are controlled by the relevant bank or payment provider.

Delivery dates are estimates and may be affected by courier operations, serviceability, weather, festivals, public restrictions, natural events or other circumstances beyond reasonable control.

A delay alone may not immediately qualify for a refund where the order remains in active transit.

Where an order is confirmed lost, returned to the seller, undeliverable or not dispatched within a reasonable period, the platform may offer:

• Re-dispatch of the product.
• Replacement with the same or agreed product.
• Order cancellation and refund.
• Another resolution accepted by the customer.

Delivery failure caused by an incorrect address, unavailable recipient or refused delivery may result in re-shipping or return-to-origin charges.

Refund or return requests may be declined, restricted or investigated where there is evidence of:

• False claims or manipulated photographs and videos.
• Product substitution or removal of included items.
• Repeated misuse of refund, coupon, referral or wallet systems.
• Chargeback abuse after successful delivery.
• Multiple accounts created to obtain duplicate benefits.
• Threats, harassment, impersonation or fraudulent payment activity.

The platform may suspend accounts, preserve evidence and report suspected unlawful activity where reasonably necessary.

This Policy does not remove or restrict any consumer right that cannot legally be waived.

Genuine complaints concerning defective goods, deficient services, misleading information, duplicate payment or undelivered purchases will be reviewed according to the transaction facts and applicable law.

Users should first contact the platform's support or Grievance Officer with relevant evidence so that the matter can be investigated and resolved.

This Policy may be updated to reflect changes in law, services, payment systems, delivery methods, platform features or business practices.

The revised version will be displayed with an updated effective or last-updated date.

A transaction will generally be assessed under the policy and service terms applicable when the purchase was made, subject to later legal requirements or more favourable resolutions offered by the platform.