Privacy Policy

This Privacy Policy applies when you visit, access, register on or transact through , including its website, mobile-responsive services, account dashboard, AI astrology tools, live consultation features, wallet, reports, pooja bookings, support facilities and online shop.

It applies to personal data collected digitally or subsequently converted into digital form and processed by or on behalf of .

Separate notices may be displayed for a specific feature, consent request, promotion, service provider or transaction. Where a specific notice conflicts with this general policy, the service-specific notice will apply to that particular processing activity.

The platform is owned and operated by , which determines the purpose and means of processing personal data for platform operations, subject to applicable law.

• Brand:
• Legal Entity:
• CIN:
• GST Number:
• Registered Address:

The personal data collected depends on the service you use, the information you choose to provide and the permissions granted by you.

Account and Identity Information

• Full name, username, profile photograph and preferred language.
• Mobile number, email address, OTP verification status and account credentials.
• Age or date-of-birth confirmation where required for eligibility or child-safety checks.
• Billing name, shipping address and account preferences.

Transaction and Service Information

• Order numbers, consultation IDs, booking details, invoices and payment status.
• Wallet balance, wallet ledger, promotional credits, refunds and transaction history.
• Products viewed, added to cart, purchased, returned or cancelled.
• Pooja bookings, selected spiritual services, requested dates and service instructions.

Device and Technical Information

• IP address, browser type, device type, operating system and approximate location.
• Login time, page visits, referral source, session activity and error logs.
• Cookie identifiers, security logs and fraud-prevention signals.

To generate Kundli charts, horoscope matching, Panchang results, personalised reports or consultations, we may process information provided by you, including:

• Name, date of birth, time of birth and place of birth.
• Gender preference or relationship details where voluntarily provided for astrology calculations.
• Birth details of another person submitted for horoscope matching or family consultation.
• Questions relating to career, marriage, relationships, family, finance, health or spiritual interest.
• Preferences concerning pooja, remedies, reports, astrologers and languages.

Personal data may be collected through the following sources:

• Directly from you during registration, checkout, consultation, report generation or support.
• Automatically through cookies, server logs, analytics and security technologies.
• From payment gateways, banks, UPI providers and wallet-processing partners.
• From astrologers, priests, delivery partners and service providers involved in completing your request.
• From referral links, affiliate programmes, promotional campaigns or social-login services selected by you.
• From publicly available or legally permitted sources where reasonably required for fraud prevention, verification or legal compliance.

Personal data may be processed for clearly stated, lawful and reasonably necessary purposes, including:

• Creating, verifying, securing and managing your account.
• Generating Kundli charts, horoscope matching, Panchang results and astrology reports.
• Connecting you with AI or human astrologers.
• Managing chat, voice, appointment and consultation billing.
• Processing payments, wallet transactions, refunds, invoices and order confirmations.
• Fulfilling pooja bookings, spiritual services and product deliveries.
• Providing customer care and grievance resolution.
• Detecting fraud, abuse, security incidents and unauthorised transactions.
• Maintaining records required for accounting, taxation, legal claims and regulatory compliance.
• Improving platform performance, accessibility, content, recommendations and service quality.
• Sending service messages, security alerts, booking updates and policy notifications.
• Sending promotional messages where valid permission or another lawful basis exists.

Where consent is required, we aim to provide a clear notice explaining the personal data requested and the purpose for which it will be used.

Consent may be obtained through account registration, checkboxes, OTP verification, consultation initiation, cookie choices, payment confirmation or another clear affirmative action.

You may withdraw consent through available account controls or by contacting us. Withdrawal will not affect processing already lawfully completed before withdrawal.

Withdrawal may prevent us from continuing a service that reasonably requires the relevant information, such as account access, personalised astrology reports or order delivery.

Personal data may also be processed without fresh consent where permitted or required by applicable law, including for legal obligations, emergencies, fraud prevention, employment-related purposes, voluntary provision of information or compliance with lawful government requests.

AI-powered services may process birth information, selected questions, conversation text, language preferences and related astrology inputs to generate automated responses or reports.

AI services will be labelled where reasonably applicable. AI output may be generated with the assistance of technology providers acting on our behalf.

• AI inputs may be checked for safety, fraud, system abuse and service improvement.
• Personal data provided to an AI service should be limited to what is reasonably necessary.
• Users must not submit passwords, OTPs, payment PINs or unnecessary banking information in AI chat.
• AI output is belief-based astrology content and is not professional medical, legal, financial or mental-health advice.

Consultation data may include messages, submitted birth details, consultation duration, astrologer profile, session status, billing records and technical connection logs.

Voice calls or recordings will be handled according to the notice displayed at the time of the service and applicable consent requirements. Where calls are not recorded, technical metadata such as duration, connection status and billing events may still be retained.

Consultation records may be accessed by authorised personnel where reasonably required for customer support, billing disputes, safety reviews, quality assurance, legal compliance or fraud prevention.

Astrologers are required to use personal data only for providing the booked service and not for unauthorised solicitation or independent use.

Payments may be processed through authorised third-party gateways, banks, UPI providers and other payment partners.

We may receive and retain transaction references, payment status, amount, method, refund status, billing details and limited masked payment information.

Complete card numbers, UPI PINs, banking passwords and OTPs should be entered only on the authorised payment interface and must never be shared with an astrologer or support representative.

Wallet records may include credit source, debit amount, promotional balance, expiry information, consultation deductions, refund adjustments and fraud-review status.

The platform may use cookies, local storage, tags, pixels and similar technologies to operate and improve the website.

• Essential cookies: Used for login, cart, checkout, wallet, security and basic website functions.
• Preference cookies: Used to remember language, display and account choices.
• Analytics cookies: Used to understand website traffic, errors and feature usage.
• Marketing cookies: Used for campaign measurement or personalised advertising where enabled and permitted.

You may control non-essential cookies through the available consent tool or browser settings. Disabling essential cookies may affect account, checkout or platform functionality.

We do not disclose personal data without a lawful and reasonably necessary purpose. Information may be shared with:

• Selected human astrologers for completing a booked consultation.
• AI, cloud-hosting, communication and software service providers.
• Payment gateways, banks, UPI providers and fraud-prevention partners.
• Priests, temples or spiritual-service providers for completing a pooja booking.
• Warehouses, sellers, courier companies and delivery partners for product fulfilment.
• Accountants, auditors, legal advisers, insurers and professional consultants.
• Government authorities, regulators, courts or law-enforcement agencies where legally required.
• A successor entity in connection with a lawful merger, restructuring, financing or business transfer.

Service providers are expected to process personal data only for agreed purposes and subject to appropriate confidentiality and security obligations.

Some technology, cloud, analytics, communication, AI or support providers may process or store personal data outside India.

Where personal data is transferred or made accessible outside India, such processing will be subject to applicable Indian law, notified restrictions and reasonable contractual or organisational safeguards.

Certain categories of information may remain subject to localisation or sector-specific requirements imposed by payment, banking, tax, telecommunications or other applicable laws.

Personal data is retained only for as long as reasonably necessary for the stated purpose or as required under applicable law.

Retention periods may differ according to the type of information and may consider:

• Whether your account remains active.
• Completion of consultations, reports, bookings, returns or product delivery.
• Accounting, invoicing, taxation and statutory record requirements.
• Fraud prevention, security investigations, disputes, chargebacks and legal claims.
• Technical log-retention requirements under applicable law.
• Consent withdrawal, erasure requests and available legal exceptions.

When retention is no longer reasonably required, personal data may be deleted, anonymised or placed beyond ordinary operational use, subject to legal obligations and backup cycles.

We use reasonable administrative, technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, alteration, disclosure or destruction.

Depending on the system and processing risk, safeguards may include:

• Access controls, account authentication and OTP verification.
• Encryption during supported data transmission.
• Role-based administrative access and activity logging.
• Payment processing through specialised third-party providers.
• Backups, malware protection, updates and vulnerability controls.
• Contractual confidentiality and processor obligations.
• Fraud monitoring and suspicious-activity review.

No online system can guarantee absolute security. Users should maintain strong passwords, secure devices and promptly report suspected unauthorised access.

Where we become aware of a personal data breach, we may investigate, contain and remediate the incident and preserve relevant evidence.

Affected users and the competent authority will be informed where and within the timeframe required by applicable law.

A breach communication may describe the nature of the incident, likely impact, mitigation steps, recommended user actions and available contact details.

Users should immediately report suspicious account access, fraudulent wallet activity, unknown consultations or unauthorised password changes.

Independent account registration, payment and consultation services are intended for persons legally capable of entering into a contract.

Where personal data of a child is processed, we may require verifiable consent or authorisation from a parent or lawful guardian as required by applicable law.

Parents and guardians should supervise a child's use of astrology and spiritual content and must not permit the child to share payment credentials, passwords, OTPs or unnecessary personal information.

We do not intend to use children's personal data for tracking, behavioural monitoring or targeted advertising where prohibited by applicable law.

A parent or guardian may contact the Grievance Officer to request review, correction or deletion of a child's information, subject to lawful verification and retention requirements.

Subject to applicable law, identity verification and permitted exceptions, you may request:

• Information about the personal data being processed and its processing activities.
• Correction of inaccurate or misleading personal data.
• Completion or updating of incomplete personal data.
• Erasure of personal data that is no longer required, subject to lawful retention.
• Withdrawal of consent for consent-based processing.
• Grievance redressal concerning personal data or the exercise of your rights.
• Nomination of another individual to exercise available rights in the event of death or incapacity, where supported and applicable.
• Opting out of non-essential promotional communication.

Requests should be submitted using the registered email address or mobile number. We may request reasonable verification to protect the account and prevent fraudulent requests.

To help protect privacy and ensure accurate processing, users should:

• Provide accurate and authentic personal data.
• Avoid impersonating another person.
• Obtain permission before providing another person's information.
• Keep account credentials, OTPs and payment information confidential.
• Use available grievance mechanisms honestly and avoid false or frivolous complaints.
• Promptly update incorrect account, address or contact information.
• Avoid sharing unnecessary medical, financial, legal or highly private information in astrology chats.

The website may contain links, integrations or embedded functions operated by third parties, including payment providers, social platforms, maps, video services, couriers and analytics tools.

Third-party websites and services operate under their own privacy policies and security practices. We encourage users to review those policies before providing information directly to an external service.

This Privacy Policy does not govern personal data independently collected by a third party outside our instructions or control.

This Privacy Policy may be updated to reflect changes in law, services, technology, security practices or business operations.

The revised policy will be published with an updated effective or last-updated date. Material changes may also be communicated through the website, account dashboard, email, mobile notification or another appropriate method.

Where applicable law requires fresh consent for a new processing purpose, the relevant consent will be requested before such processing begins.